BOOKING:

Book your truffle farm tour – How does it work? 

Our website does not (yet!) offer direct online booking for truffle farm tours.
Here's how to proceed in 3 simple steps:
Place your order by selecting the ‘Truffle Farm Tour’ product.
At the ‘Delivery method’ stage, choose ‘Collection in store’ and confirm a provisional date.
Once I receive your order, I will contact you within 24 hours by email to:
Confirm availability.
Suggest a suitable time slot (depending on the weather and the condition of the truffle fields).
Send you a practical guide (recommended clothing, access, etc.).

The items concerned are as follows:
_Truffle farm tour and tasting
_Guided tour and picnic basket
_Guided tour and pilgrim's picnic basket
_Private OPEN day
_Or Noir & Vin Noir discovery day
_Truffle Emotion

 CANCELLATION:

Cancelling your truffle farm visit – Truffes Noires de Montcuq 

At Truffes Noires de Montcuq, your satisfaction and respect for our ecosystem are our top priorities. Here are our terms and conditions for cancelling or postponing your visit, as well as some tips to help you get the most out of your experience, whatever the weather! 

Cancellation terms and conditions

A. Cancellation by the customerCancellation by the customer

More than 7 days before the visit: ‘Free cancellation. We will refund the full amount of your booking within 48 hours.’

Between 7 and 48 hours before the visit: ‘50% of the booking amount will be retained to cover organisational costs. The balance will be refunded within 48 hours.’

Less than 48 hours before the visit or no-show: "No refund possible. However, we offer you the possibility of postponing your visit (subject to availability) within 6 months. "

B. Cancellation by Truffes Noires de Montcuq

"In the event of bad weather or exceptional conditions (e.g. risk to the soil or truffle fields), we reserve the right to cancel the visit. You will then be refunded in full or can postpone your booking. "

C. Practical details

‘To cancel, please contact us by email at: contact@truffesnoiresdemontcuq.com or by telephone on 06 08 76 21 10, quoting your booking number. ’

‘Refunds will be made to the original method of payment. ’

3. Eco-responsible commitment (reminder of your values)

‘By cancelling in advance, you are helping us to limit our environmental footprint (travel, preparation of tastings). Thank you for your understanding!’

4. Postponement of visit

A. In case of bad weather
‘Truffle fields are sensitive natural environments. In case of heavy rain or soggy ground, we may have to postpone your visit to preserve the soil and your comfort.’
"You will be notified by email or telephone. A new date will be offered to you as a priority, subject to availability. "
B. Postponement at your initiative
‘If you wish to postpone your visit (outside the free cancellation period), please contact us. We will work with you to find availability within 6 months of your initial booking.’
"No additional fees will be applied for postponements, subject to availability. "

4. A quick note for the absent-minded... and nature lovers!

"Our tours take place outdoors, following the trails and seasons. For your comfort:
Remember to wear appropriate clothing (waterproof jacket, warm layers in winter).
Wear closed-toe, comfortable shoes (boots or hiking shoes in case of rain).
An umbrella may also be useful... but beware of the wind under the trees!
Please follow these tips to preserve the quality of the soil and your experience."

5. Eco-responsible commitment

‘By postponing rather than cancelling, you are helping to limit our carbon footprint (fewer unnecessary trips) and protect the truffle fields. Thank you very much for your understanding!’